Warranty

Coverage: This warranty covers defects in the labor performed by Protech Rescom for the parts supplied and installed by this company. No warranty is provided for installation or parts when the customer supplies the materials.

Exclusions: This warranty does not cover manufacturer defects in parts, normal wear and tear, damage resulting from misuse, neglect, accidents, improper maintenance, alterations not performed by Protech Rescom, damage caused by external factors such as power surges, acts of God, or customer-supplied parts.

Customer's Sole Remedy: In the event of a breach of this warranty, Protech Rescom's sole obligation and the customer's sole and exclusive remedy shall be, at Protech Rescom's option, to: (i) re-perform the defective installation; (ii) assist the customer in contacting the manufacturer regarding defects in the product or part; or (iii) upon the customer's request, Protech Rescom may, at its discretion, troubleshoot defects in manufacturer-supplied products or parts. The customer agrees to pay Protech Rescom's standard trip charge and hourly rate for such troubleshooting services. Any re-performed installation services are warranted for the remainder of the original one-year warranty period. Warranty on replacement parts, whether supplied by Protech Rescom or the manufacturer, will be subject to the manufacturer's warranty terms, if applicable.

Warranty Claim Procedure: To make a warranty claim regarding defects in Protech Rescom's installation workmanship, the customer must notify Protech Rescom in by email warranty@protechrescom.com within a reasonable time, but no later than 5 days of discovering the defect, provide proof of service completion date, and make the service site available for inspection. For issues related to manufacturer defects in parts, the customer should directly contact the part manufacturer according to their warranty terms.

Governing Law: This warranty shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

We are committed to delivering expert craftsmanship with reliability you can trust, ensuring your complete satisfaction.